When customers are inappropriate with staff, action needs to be taken to keep staff safe. Knowing what that action looks like can often be challenging because the needs of staff are different. Some staff members may want leadership to confront the customer, others may not want you to approach the customer out of fear of retaliation. So what do you do? Let's explore this in this episode of The Daily Coffee Pro by MAP IT FORWARD.

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This podcast is presented by the MAP IT FORWARD COFFEE ROASTERS mastermind group coached by Ante Bikic.

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