The past two years have given employees in labor forces around the world the opportunity to assess if their job is returning an adequate ROI (return on investment) for their investment of time and effort. This conundrum has been prevalent in the hospitality industry at large for decades.

The momentum of the great resignation from the past two years allowed this generation of employees within the coffee industry the opportunity to finally start addressing this issue and take action on their dissatisfactions. The result is a definitive divergence in our labor force.

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